Privacy Policy

Perception AI Agency Ltd. — Effective July 2, 2026

Perception AI Agency Ltd. (“we”, “us”) is a British Columbia company. We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA).

Information collected through this website

If you contact us, book a demo, or use our missed-call calculator, we collect the information you provide — such as your name, clinic name, email, phone number, and the figures you enter. We use it to respond to you, run the demo, and follow up about our services. We do not sell personal information.

Information processed when we serve a clinic

When a dental clinic engages us, our AI receptionist processes information from patient calls on the clinic's behalf — including call audio, transcripts, and appointment details. The clinic remains the organization responsible for that information under PIPA; we process it as the clinic's service provider under a written data processing agreement. Callers are informed at the start of each call that they are speaking with an AI assistant and that the call may be recorded.

Service providers and cross-border processing

We use third-party service providers to deliver the service: Retell AI (voice AI), Twilio (telephony), and Make.com (workflow automation). These providers store and process data on servers located in the United States, where it may be accessible to authorities under US law. Clinics consent to this cross-border processing in our data processing agreement, and callers are informed of it during calls.

Retention and deletion

Client call data is retained for the duration of our agreement with the clinic and deleted within 30 days after the agreement ends. Clinics may request earlier deletion in writing. Website inquiry information is kept only as long as needed to respond and follow up.

Your rights

Under PIPA you may request access to, or correction of, personal information we hold about you. Patients of a client clinic should direct requests to their clinic, and we will assist the clinic in responding. Contact our privacy contact at perceptionagency@outlook.com — we respond to requests within the timelines PIPA requires.

Security and breach response

We limit access to personal information, use reputable service providers, and protect data in transit. If a privacy breach affecting client data occurs, we notify the affected clinic promptly in accordance with our data processing agreement.

Contact

Privacy Officer, Perception AI Agency Ltd. · perceptionagency@outlook.com · 778-682-1123