Refund & Cancellation Policy

Perception AI Agency Ltd. — Effective July 2, 2026

This policy applies to the AI voice receptionist services provided by Perception AI Agency Ltd. (“we”, “us”) to dental clinics under a signed service agreement. Where a signed service agreement and this page differ, the service agreement governs.

Cancellation

Our service is month-to-month, with no long-term commitment. You may cancel at any time by written notice to perceptionagency@outlook.com. Cancellation takes effect at the end of your current monthly billing period; service continues, and remains billable, through that date. There are no cancellation fees. If we ever need to discontinue your service, we will provide at least 30 days' written notice, except in the specific circumstances set out in the service agreement (such as extended non-payment or uncured material breach), where termination may take effect sooner.

Monthly service fees

Monthly fees are invoiced per your service agreement, with payment due within 30 days of the invoice date. Because service is provided continuously throughout each monthly period, fees for a billing period that has already begun are non-refundable. You will not be billed for any period after your cancellation takes effect.

Setup fee

The one-time setup fee covers onboarding, agent configuration, system testing, and go-live support. It is due before we commence any work, and we do not begin onboarding until it is received. As set out in our service agreement, the setup fee is non-refundable.

Billing errors and service issues

If you believe you have been billed in error, contact us and we will investigate. Where a billing error is confirmed, we will correct the invoice or refund the difference. If you experience a service issue, contact us and we will work to resolve it promptly; remedies for service issues, including temporary unavailability caused by third-party platforms, are as set out in your service agreement.

Disputes

Contact us first at perceptionagency@outlook.com or 778-682-1123 — we acknowledge billing and service disputes within 2 business days and aim to resolve them within 10 business days. If we can't resolve a dispute directly, the escalation process in your service agreement applies: good-faith negotiation, then mediation, then the courts of British Columbia. Please contact us before initiating a chargeback with your card issuer or bank; most issues are resolved faster directly.

Contact

Perception AI Agency Ltd. · Vancouver, BC, Canada · perceptionagency@outlook.com · 778-682-1123